Table of Contents
- Account Management
- Usernames and Profiles
- Game and Early Access Information
- Billing and Purchases
- Gameplay
Account Management
Can I combine or merge multiple accounts into one to keep all my profiles together?
Answer: It isn’t possible to merge multiple accounts or transfer profiles between them. Each purchase is tied to the account it was originally made on and can’t be moved to another. Once an account is created, all linked profiles and content remain tied to that account and cannot be transferred.
I deleted my account. Can I reuse the same username or email?
Answer: Yes, you can reuse the same email address to create a new account, but the username will remain locked for a certain amount of time before becoming available again.
Can I restore a deleted account?
Answer: There’s no way to recover or restore a deleted account.
What happens to my data if I delete my account?
Answer: All your data will be permanently removed from our database. Once deleted, you’ll lose access to the game and your profiles.
How can I delete my 2FA (two-factor authentication)?
Answer: You can remove your two-factor authentication from your account settings here. For more information on keeping your account secure, see our article How to keep your Hytale account secure.
Usernames and Profiles
Why is my reserved username empty after pre-ordering the game?
Answer: After completing your pre-order, your username is permanently secured under Game Profiles. It's normal for the Reserved Usernames section to be empty once the purchase is finalized. You can edit your username and change its capitalization at any time through Game Profiles.
I never received a username reservation token, but I pre-ordered the game. When will I get mine?
Answer: Reservation tokens are no longer needed. Username reservation tokens were part of an early reservation system for newsletter subscribers during a limited period.
Pre-ordering any Hytale game edition permanently secures your username, so waiting for a username token is no longer needed. If you have pre-ordered the game, your username will appear under Game Profiles instead of Reserved Usernames.
What are reservation tokens, and how can I get one?
Answer: Reservation tokens were given to newsletter subscribers and selected content creators before pre-orders became available. They are no longer required; simply pre-purchase the game to select and claim a username.
If I refund my purchase, will my username still be available?
Answer: Your username remains reserved for 7 days after a refund. After that, it becomes available to other players automatically.
Is there a way to change my username even if I’m on cooldown?
Answer: No. Each game profile can only change its username once every 30 days.
Can I delete a profile?
Answer: No, individual profiles cannot be deleted. This is your license to play Hytale. A profile is created automatically when you pre-order the game.
Can I have a different edition on each profile?
Answer: Yes. A single Hytale account can have multiple profiles, each with its own edition. For example, you can have one profile with the Cursebreaker Edition and another with the Standard Edition under the same account.
Game and Early Access Information
When will the game be released?
Answer: Early Access will begin on January 13th, 2026. Follow us on our Discord Server to stay updated!
How long will Early Access last?
Answer: We don’t have a specific duration yet. We plan to keep Early Access running until the game feels fully polished and ready for release.
How can I partner with Hytale?
Answer: Reach out to our creators support with your inquiry here https://hytale.com/creator-support.
Billing and Purchases
Can I get a refund?
Answer: You can request a refund by contacting our support team and providing them with your email and transaction ID. Please refer to our Refund Policy and Available Payment Methods for more information.
What payment methods do you accept?
Answer: Our store provides different payment methods. You can use any payment method as long as it is available at your location. If you do not see a specific payment option listed in the article, it means our payment provider does not support it.
Some payment methods don't support refunds. Please check our Refund Policy and Available Payment Methods for more details.
Can I pay in a currency other than USD?
Answer: Our prices are set in USD, meaning that you will always be charged in USD. Payment methods usually automatically convert the money at their exchange rate and charge you fees in another currency.
automatically convert the money at their exchange rate and charge you fees in another currency.
Gameplay
Why does my sound seem unusually quiet?
Answer: If your audio sounds quieter than expected in-game, there are a few common causes that can usually be resolved with quick configuration checks. Follow the steps below to verify your audio device and output settings.
1) Verify the correct audio output device is selected in your operating system
Your system may default to a different audio device than the one currently in use (for example, a monitor speaker, controller, or virtual device)
Tip: If you use USB headsets, audio interfaces, or HDMI monitors, ensure the device is connected before launching the game.
Windows 11
- Right-click the speaker icon in the system tray (bottom-right)
- Select Sound settings
- Under Output, confirm the correct device is selected (headset, speakers, DAC, etc.)
macOS
- Click the Apple menu → System Settings
- Select Sound
- Under Output, choose the correct audio device.
Linux (Ubuntu / most desktop environments)
- Open Settings → Sound
- Under Output, select the correct device (headset, speakers, etc.)
2) Set the in-game output device explicitly to the option that matches your operating system sound device
Some systems route audio differently when “Default” is selected. Manually setting the output device to match your system device can resolve low-volume issues
If this is your first time launching the game, please perform a quick restart after completing the steps above to ensure audio changes fully apply
- Go to Settings → Audio in Hytale
- Locate Output Device
- Change from "Default" to the device that matches your operating system sound device
If you'd like to experiment with different output modes, please follow the steps below. Output mode determines how the game engine processes sound to match your specific playback hardware.
- Locate Output Mode
- Change from "Default" to the desired option
- Certain output modes apply audio filters optimized for that specific mode and may sound slightly different than other modes you've tested, but it should not change overall volume levels
- Try out a few different modes to see which one works best for your set up
- Apply and save changes
Still experiencing audio issues?
If you are still experiencing audio issues, please create a Bug Report and include a copy of your most recent client log so we may better assist you. For details on where to locate your client log, please check out How to Find Your Hytale Logs for additional assistance.