Refund Policy
To be eligible for a refund, the request must be submitted within 14 days of the purchase date and the account must have less than 4 hours of playtime.
If your purchase meets the requirements above, please submit a support ticket through support.hytale.com for any refund-related inquiries.
Please keep in mind:
- All gift purchases for Hytale are non-refundable
-
Some payment methods do not support refunds. You can check the list of payment methods below to see which ones are affected
For inquiries regarding these payment methods, please contact Tebex support at https://www.tebex.io/support
What payment methods are available?
- Gift Purchases - NO REFUND AVAILABLE
- Credit/Debit Cards
- PayPal
- Alipay
- Appotapay - NO REFUND AVAILABLE
- Banco Do Brasil
- Bancontact
- Belfius Direct Net
- BLIK
- Boleto Bancario
- Boost
- Bradesco
- CashApp
- Dana - NO REFUND AVAILABLE
- Dragonpay Convenience Stores Philippines - NO REFUND AVAILABLE
- Dragonpay eBanking - NO REFUND AVAILABLE
- Efecty
- EPS
- GrabPay (PH) - NO REFUND AVAILABLE
- iDeal
- Internet Banking (PH) - NO REFUND AVAILABLE
- Internet Banking (VN) - NO REFUND AVAILABLE
- Itau
- Kakao Pay
- KBC/CBC
- Klarna
- LINE Pay
- Linkaja - NO REFUND AVAILABLE
- MACH
- Mercado Pago (MX)
- Mobile Banking (TH) - NO REFUND AVAILABLE
- MobilePay
- Momo - NO REFUND AVAILABLE
- Multibanco - NO REFUND AVAILABLE
- NAVER Pay
- Nequi
- Online Banking India
- Ovo - NO REFUND AVAILABLE
- OXXO
- PagoEfectivo
- PagoFacil
- Pay by Bank
- Pay with Crypto - NO REFUND AVAILABLE
- Paynow - NO REFUND AVAILABLE
- Paysafecard - NO REFUND AVAILABLE
- PicPay
- Pix
- PromptPay QR - NO REFUND AVAILABLE
- Przelewy24
- PSE
- RapiPago
- Sencillito
- SEPA Bank Transfer
- Servipag
- ShopeePay (ID) - NO REFUND AVAILABLE
- ShopeePay (PH) - NO REFUND AVAILABLE
- ShopeePay (VN) - NO REFUND AVAILABLE
- SOFORT Banking
- SPEI Bank Transfers
- Swish
- TWINT
- UPI
- ViaBaloto
- Vipps
- VNPT Pay - NO REFUND AVAILABLE
- WebPay